Refund Policy
Effective date: 2026-09-04
This policy applies to purchases from Pensionhelp Sg, registered under S3216823V at 999D Serangoon Road, Singapore, 328261.
This refund policy applies to Pensionhelp Sg and its published services.
Eligibility for Refunds
Refunds are available for members who have not accessed any services. Eligibility is determined based on your membership status.
Exclusions from Refunds
Refunds do not apply to any services accessed or utilized during your membership period.
How to Request a Refund
To request a refund, please submit your request through our support channels, including your membership details.
Refund Processing Time
Refund requests will be processed within 14 business days after approval. Please allow additional time for your bank to reflect the refund.
Cancellation Policy
You may cancel your membership at any time. Cancellations will take effect at the end of your current billing cycle.